TERMS AND CONDITIONS

Digital-Ceramics hours of Operation are as follows:
Monday thru Friday 8:30am – 5:00pm

DIGITAL-CERAMICS does not accept any sexually explicit photos or material we deem inappropriate

ALL SALES ARE FINAL and paid with a credit card from VISA, MASTERCARD, AMERICAN EXPRESS OR DISCOVER at the time the order is placed.

1. 3 -5 Business Days for Competition of ALL Orders. 10 TILES AND Under, Larger Orders will require more time, to be determined at time order is placed If any items are back ordered as outlined below this timeframe will be negotiable once an agreement has been reached between Digital-Ceramics and BUYER in writing via EMAIL only.

2. Except in the case of Vendor/Distributor backorders, at which time Digital-Ceramics will notify buyer of expected promised delivery by our vendor

3. Any Order Received after 2:00pm will be deemed as accepted the FOLLOWING Business day

4. All Orders/SALES are considered Final

5. Any changes to a submitted order must be done within one (1) business day of receipt of order to Digital-Ceramics. NO changes will be allowed after the completion of one business day. If changes occur after this time frame a new order must be submitted and charges incurred on previous order will remain.

6. Digital-Ceramics agrees to notify BUYER via EMAIL within 4 hours of receipt of any order if there are any product back orders and the time frame for Digital-Ceramics to receive such product in-house. (This timeframe is also dependent on time of day order is received from BUYER & Digital-Ceramics Vendors/Distributors hours of Operation and their affected time zones )

7. If BUYER requires Digital-Ceramics to “Drop” ship any order, information must be supplied at the time order is placed.

8. It is NOT necessary that the entire order be “Drop” shipped, but, any item requiring this must be stated AT THE TIME OF order

9. It is the responsibility of BUYER to pay any & all shipping charges on ALL orders and “Drop” Shipments

10. Digital-Ceramics must be notified the DAY shipment is received of any and all damages or loss of any and all products.

11. BUYER will be given an RMA (Return Material Authorization) number once a UPS or FedEx Tracking number is supplied by BUYER for return/ replacement of said product. All Items damaged are replaced with EXACT item ordered only. No monetary refunds or credit is /will be issued as ALL Digital-Ceramics items are considered “Special” orders from each client.

12. Digital-Ceramics. strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection

13. Failure to do so within 3 days of receipt of package containing damaged items , (excluding Saturday/Sundays) will result in NO replacement of product unless at BUYERS expense.

14. In instances where a back order is present, you will be charged ONLY for the product shipped on a given order. Back Orders will be charged ONLY at the time they are shipped to BUYER.

BY ORDERING FROM DIGITAL CERAMICS, YOU ARE AGREEING TO THE ABOVE TERMS AND CONDITIONS